Free Shipping! & Extra 15% disc. at checkout
We appreciate your business
Thanks for visiting our website!

Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

A refund if you decide you don’t want the merchandise.

Merchandise must be unused and you must return it at your own expense.

Contact us at support@exclusiveflare.shop

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

 

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly get in touch with us to discuss the details.

Can I return my purchase?

All our products are backed with a 14-day money-back guarantee. Just contact us and we will start the return process.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! The product must be unused and you must return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety are our top priority, which is why there are specific types of products that can’t be returned such as:

  • Face and body products if opened, used, or have a broken protective seal
  • Underwear if the hygiene seal is not intact or any labels have been broken
  • Swimwear if the hygiene seal is not intact or any labels have been broken
  • Pierced jewelry if the seal has been tampered with or is broken

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.

In the case you receive a damaged or incorrect product, you are required to submit photo evidence to support@exclusiveflare.shop within 14 days of receiving the item. If the claim is approved, a refund will be issued.

© Copyright 2022. All Rights Reserved
exclusiveflare.shop

Shopping cart

×